COVID-19
Information & Resources

Keeping our customers safe is AM/PM Service’s top priority during these uncertain times. We’ve implemented additional safety measures for our on-site technicians to ensure physical distancing measures are met. Personal protective equipment (PPE) has been set-up around all our offices to discourage the spread of the Coronavirus. For more information about our response to COVID-19, please contact us.

A message to our AM/PM Service customers:

During this difficult time, AM/PM Service’s top priority is the health and safety of our customers, employees, suppliers, and partners. To ensure we are doing our part to stop the spread of COVID-19, we have proactively enhanced cleaning protocols in our offices across North America, adopted the best social distancing measures, set up personal protective equipment (PPE) around all desks, and have enforced staff to stay home if experiencing any symptoms. Various events and activities such as appearances at tradeshows, travel and in-person sales calls have been cancelled or postponed to minimize direct contact to protect the health of everyone.

We are proud to uphold this commitment to your safety as we continue our business operations of providing exceptional customer service, and cutting-edge Point-of-Sale solutions as normal. Please know that during this time we are here to support you by taking orders or troubleshooting your POS issues. Our centralized Call Centre is available 24/7, every day of the year to put you in contact with our knowledgeable technicians and to arrange a safe, on-site visit. Receive 24/7 assistance from our experienced Help Desk software technicians who can fix your system remotely to eliminate unnecessary contact.

On behalf of all staff at AM/PM Service, we hope that you and your loved ones stay safe. It’s a privilege to support many frontline workers through our POS systems across North America and we are working hard to continue serving you with the same level of customer service, speed and reliability you have come to expect from us. Thank you for your business, your understanding, and your trust.

Sincerely,
AM/PM Service

Responding to COVID-19: Steps you can take during these uncertain times

Offer Contactless Payment Options

With COVID-19 front of mind for many customers, people are looking for ways to avoid touching unnecessary surfaces. AM/PM Service can provide you with the ability to offer contactless payment via Tap & Go anywhere at the terminal or with a tablet. If you aren’t seeing customers in person right now, consider putting in place contactless payment options now before reopening. Ask your sales representative about our contactless payment solutions today.

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Set-up eCommerce Capabilities

Across the world, social distancing is strongly encouraged and has caused many retailers to find creative ways to provide customers with the services they offer. A great way to stay front of mind, move products and keep generating revenue is by selling online. AM/PM Service has integrated eCommerce solutions that enable you to ship items and take orders online for pickup or local delivery. Let’s chat and find you the right solution for your business today.

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Upgrade Your POS Hardware

Today, customers look to retailers to implement the latest point of sale technology that limits contact and offers convenience. AM/PM is proud to supply leading POS hardware from the brands you know and trust including NCR, Epson, HP, Zebra, Toshiba, Datalogic, Pioneer and more. From Self-Checkout lanes and Self-Serve Kiosks to easy-to-clean pin pad terminals, you’ll find reliable products for any budget.

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Add a Loyalty Program

COVID-19 is changing the way consumers behave across every aspect of their lives. Implementing a loyalty program at your business can provide you with valuable insights into your customer’s buyer behaviour. Tailor specific promotions towards segmented customers and drive them back to your business. Contact AM/PM Service today to learn more about our loyalty program integrations.

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Communicate Updates with Customers

Customers are more confused than ever when it comes to business closures, restricted hours and social distancing measures. Utilize your existing email and social media platforms to keep your customers up to date. Inform them about ways they can get involved safely to support your local business. If your business is currently closed, keep customers in the know about your plans for reopening or direct them to your eCommerce website.

Support Your Employees & Frontline Workers

2020 has been a difficult and unpredictable year for both you and your staff. To ensure your employees stay healthy and your business remains operational, encourage staff to stay home if they are experiencing any symptoms, frequently wash their hands throughout the day, and promote social distancing with one another and customers. Stay up to date with changing updates from your local health authority and take advantage of government assistance where applicable.

Stay Informed with COVID-19 Resources from Trusted Sources

Thank you frontline workers!

Thank you to all those working on the frontlines including nurses, doctors, cashiers, stocking clerks, warehouse workers, restaurant staff, delivery drivers, security guards, store managers and all those working to supporting our communities. We are thankful for your courage and dedication during these uncertain times to help keep businesses running. We thank you, we are here for you, and we will get through this together.

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