Dispatch (Inbound Call Center- Customer Service Agent)

**Candidate must reside within 30km of our office to be considered** AM/PM Systems Ltd. is an award-winning Point of Sale D(POS) company with over 30 years of experience in the industry. We are one of North America’s largest independent POS Solution providers. Our passion to make a difference has only grown over the years. We care to create a complexity free environment for every vertical we serve with our dedicated 24/7 customer support and customizable solutions. Learn more about us on our company website: http://www.ampmservice.com As serious as we take our business, we strive to make our workplace just as fun. This is because we value what it means to have an immensely talented, driven and smart team.

What We Offer

• A fun, supportive and professional work environment
• Staff events: Summer BBQs, Christmas brunch with Santa, Golf events, Hockey Pool
• Competitive salary and benefits package
• Opportunities to grow
• Travel opportunities around North America
• Training and more……

We are currently looking for a full-time Dispatch (Inbound Call - Customer Service Agent) (CSA) to join our team, starting immediately.

Position Summary

The Dispatch (Inbound Call Center – Customer Service Agent) is responsible for receiving inbound calls and emails of a technical nature, in a small team, call centre environment. The CSA will then record the details in a work order trouble ticket and dispatch the service request to the appropriate service/support divisions. This position is highly interactive with customers and staff at all levels in the organization.

Key Responsibilities

• Handle high volume of inbound calls with occasional outbound calls required
• Efficiently and effectively monitor/distribute/dispatch messages and trouble tickets
• Providing information on services to customers and staff, i.e., Status and ETA updates on trouble tickets, etc.
• Accurately record trouble ticket details as required
• Transcription
• Monitoring several audible communication devices (Ex. phone, paging system, fax, etc.)
• Assist with basic billing, Data Entry and filing

Qualifications

• Minimum 1 year of Customer Service experience
• Knowledge of Windows and MS Office and an ability to learn and use new technology
• Excellent verbal and written communication skills
• Accurately transcribe verbal communication at conversation speed
• Proficiency with general math and understanding of a 24hour clock and time zones
• Ability to thrive in a fast-paced work environment
• Detail oriented with strong multi-tasking and organizational skills
• Ability to establish and maintain rapport with colleagues and clients
• Ability to diffuse difficult situations
• Comfortable and flexible in working 35-40 hours per week, with a rotating schedule (we are open 7 days a week including most Statutory Holidays)
• Must have access to a vehicle due to the varying schedule

Nice to Have (Optional)

• · Fluency in French

The successful candidate will be required to complete a background check prior to commencing work. ***LMIA (LMO) or TFWP sponsorship is not available for this position. *** If you are interested in joining our team, please submit your resume and cover letter to resumes@ampmservice.com, noting “Dispatch (Inbound Call Center – Customer Service Agent)” in the subject line. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No phone calls please. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.