Software Support Technician

AM/PM Service® is a leader of Point-of-Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit: http://www.ampmservice.com/ We are currently looking for a full-time Software Support Technician to join our team, starting immediately.

Position Summary

The Software Support Technician will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation.

Main Responsibilities

• Provide superior customer service and professional phone etiquette
• Provide swift problem identification and resolution
• Support multiple software solutions
• Provide diligent customer follow up
• Troubleshoot a variety of systems over the phone via remote desktop application
• Provide quality assurance through hardware staging activities
• Execute any and all duties pertaining to sales related activities
• Provide training of POS software remotely and on-site (as requested)

Qualifications

• Minimum of 2 years customer service experience
• Minimum of 2 years tech support experience
• Working knowledge of networking and mobile devices
• Excellent command of English, both verbal and written
• Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality
• Ability to learn and understand proprietary POS software systems quickly
• Ability to work effectively independently and in a team environment
• Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience
• Knowledge of Grocery industry is an asset
• Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset
• Knowledge of support payment devices is an asset
• Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset
• Windows OS, SQL certification or equivalent experience is an asset

The successful candidate will be required to complete a background check prior to commencing work. ***LMIA (LMO) or TFWP sponsorship is not available for this position.*** If you are interested in joining our team, please apply directly on our website or this posting noting “Software Support Technician” in the subject line. We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please.